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Deans, Directors, Department Chairs and Administrative Officers January 24, 2012 Dear Colleagues: I am pleased to announce a new organizational structure for Information Technology Services (IT Services). Subsequent to the merger of Administrative Information Systems (AIS) and Communication Technology Services (CTS), the IT Services management team and I have developed a structure that we believe will enable us to better serve the university’s IT strategy, priorities and requirements. IT Services will now have four primary service lines and four support functions. The four service lines represent our core business activities in the areas of Application Services, Information Management Services, Infrastructure Services, and Networking & Communications. The four support functions (Customer Support Services, Program & Project Management Office, IT Architecture & IT Security, and Administration) perform activities critical for quality customer support, organizational planning and coordination, technology planning and coordination, risk management and effective administrative operations. We believe this structure realigns our resources to better advance how we develop and implement enterprise applications, manage institutional information, support campus-wide infrastructure and evolve our network and communications technologies. A brief document that describes our new organization is available at http://media.ais.ucla.edu/its_org.pdf. This spring, we will host a stakeholder reception and open house to showcase our current products, preview new infrastructure services, introduce our IT Services web portal and solicit your feedback on additional ways we can best support your information technology needs. In the meantime, I welcome your questions or suggestions and look forward to seeing you at the IT Services open house. Sincerely, Andrew Wissmiller
Associate Vice Chancellor
Information Technology Services
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