UCLA Gateway

There are many things that could prevent a student from accessing the Internet with a wired connection in the residence halls. Possible reasons why Internet access is not working:

• Computer or device is not registered.
• Network service is disabled on the computer.
• Network settings are improperly configured on the computer.
• Network cable is broken.
• Network port is broken.
• Browser settings are incorrect.
• Firewall is blocking access.

To connect to the residential network, you will need: a computer, an Ethernet cable and valid registration. Make sure your Ethernet cable is plugged securely into the wall jack and the Ethernet port on your computer. To reduce complications, please make sure to disable your wireless card.

Check the following to restore your Internet access:

• Reboot your computer.
• Check Registration Status.
• Verify if your port has been shut off by contacting STC. If it has been shut off, STC will notify you why it has been turned off and how you can restore access.
• If you do not get an IP address (i.e. 0.0.0.0 or 169.254), your port may have been shut off because of a rogue router, incorrectly configured/set up router or static IP). Check with an STC manager.  
  If your port is not shut off and you can access the internet from another port, a field call must be scheduled as there is probably something (physically) wrong with the port.
• Make sure your RJ-45 Ethernet cable is firmly connected to the Ethernet port on the computer and into the wall port.
• Do any of your roommates have their Ethernet working? If so, try plugging the computer into a port that works. If the computer doesn't connect but your roommates do in this same port, the computer likely has a network configuration or network card problem. Contact STC for service. If your computer works in a roommate's port, then the other port is possibly bad or broken. Make an appointment to have STC come and fix it.
• Verify that you are connected and have a valid IP Address.
• Check Network Connections for Static/Dynamic Status and be sure you are on Dynamic.
• Make sure you are not going through a proxy.
• Clear cache (i.e. temporary Internet files).
• Navigate away from the home page.
• Make sure your computer has all the latest patches and service packs. For Windows, go to www.windowsupdate.com or install the Student Technology Center (STC) Self Installing Patch program.
• Anti-Virus Software is mandatory on all computers connecting to the residential network. Sophos Anti-virus (provided by UCLA) may be installed during the registration process.
• Run Webroot Spy Sweeper (a campus licensed program) or other anti-spyware program that scans your computer for spyware and adware.
• Clear the web browser cache. Then, reset the IP address and restart the computer.
• Users with a Wireless Access Point or other router type device, need to be sure that they are configured correctly. If you have one of these devices, please be aware that you are responsible for the data of anyone connecting to the device.

Advanced steps to troubleshoot your computer, based on operation system:

Windows Vista

1. Click on the START or "Windows" button and go to Control Panel.
2. Find and double-click the icon labeled "Network and Internet".
3. At the top of the window, click on "Network and Sharing Center".
4. At the Network and Sharing Center, select "Manage network connections.
5. Find the "Local Area Connection" icon, right-click it, and select "Properties". If this icon does not appear, then your network card is not being detected properly by Windows. This icon appears automatically upon card detection.
6. When the confirmation window pops up, click on the "Continue" button.
7. Under the "Connect Using" label, make sure your network card is properly listed. Ours here is a VMWare Accelerated AMD PCNet Adapter. In the "This connection uses the following items:" area, scroll down and select the "Internet Protocol Version 4 (TCP/IPv4)" entry, then click the "Properties" button.
8. Make sure "Obtain an IP address automatically" and "Obtain DNS server address automatically" are selected and click on the "OK" button.
9. In the "Local Area Connection Properties", click on the "Close" button.
   When back to your desktop, Click on the "START" or "Windows" button and go to "Programs -> Accessories -> and select Command Prompt".
10. At the Command Prompt window, type in "ipconfig" without the quotes and hit "ENTER". You should see something similar to this image [View], however, the IPv4 Address and Default Gateway will be different. The IPv4 Address should be in the format "169.232.xxx.xxx" ,"164.67.xxx.xxx" or "128.97.xxx.xxx". If your IPv4 Address starts with "169.254", your configuration is not correct or you are not plugged into the wall correctly.
11. Try launching Internet Explorer or your preferred web browser. If you are able to view web pages, then your connection to the Internet and the UCLA Residential Network is complete. Otherwise, call the STC for further assistance.

Windows XP

1. Click on the START button and go to Control Panel.
2. Find and click on the icon labeled "Network and Internet Connections" if you are in "Category View" OR if you are in "Classic View" skip the next step.
3. Find and click the icon labeled "Network Connections".
4. Find the "Local Area Connection" icon and right click on this icon. Choose "Properties." If this icon does not appear, then your network card is not being detected properly by Windows. This icon appears automatically upon card detection.
5. Under the "Connect Using" label, make sure that your network card is properly listed.
6. Below that drop down box, there will be a list of all installed/available protocols for your network card. Scroll down and find the "Internet TCP/IP".
7. Highlight this entry and click on the Properties button below the list. If you have pre-configured values in this window, you may want to write down the information for future reference. Then, make sure that the option "Obtain IP address automatically" has been selected. Also, make sure that the setting "Obtain DNS Server Address Automatically" is set.
8. When these two properties are set, go ahead and click the "OK" button to close the Properties panel and click "OK" again to close the control panel. Windows may or may not ask you to restart.
9. Click on the "START" button and click on "RUN".
10. Type in "cmd" and click "OK".
11. A black window will come up on your desktop. In the windows type "ipconfig" and hit "ENTER". The IP Address should be in the format "169.232.xxx.xxx" ,"164.67.xxx.xxx" or "128.97.xxx.xxx". If your IP Address starts with "169.254", your configuration is not correct or you are not plugged into the wall correctly.
12. Try launching Internet Explorer or your preferred web browser. If you are able to view web pages, then your connection to the Internet and the UCLA Residential Network is good. Otherwise, call the Student Technology Center for further assistance.

1. Click the Start button and highlight Settings and select Network and Dialup Connections.
2. Find the "Local Area Connection" icon and double-click on this icon. If this icon does not appear, then your network card is not being detected properly by Windows. This icon appears automatically upon card detection.
3. Under the "Connect Using" drop-down box, make sure your network card is properly selected. (i.e. 3com 10/100 Ethernet)
4. Below that drop-down box, there will be a list of all installed/available protocols for your network card. Scroll down and find the "Internet TCP/IP" and make sure that the checkbox on the left is selected.
5. Highlight this entry and click on Properties.
6. Then make sure that the option "Obtain IP address automatically" has been selected. If you are already preconfigured to use a Static IP address, write down the IP address, subnet mask, and gateway information before changing the selection to "Obtain IP address automatically".
7. In addition, make sure that you copy down any DNS addresses that may be already entered in the section labeled "DNS". Make sure that the setting "Obtain DNS Server Address Automatically" is set.
8. When these two properties are set, go ahead and click the "OK" button and close the control panel. Windows may or may not ask you to restart. (Windows 2000 has remedied the Reboot situations, so it is most likely that the setting will take effect immediately).
9. Try launching Internet Explorer or your preferred web browser. If you are able to view web pages, then your connection to the Internet and the UCLA Residential Network is good. Otherwise, call the Student Technology Center for further assistance.

1. Click on the Apple in the upper-left corner.
2. Click on "System Preferences".
3. Click on the “Network” icon in the “Internet & Network” section.
4. This will open the TCP/IP configuration window, where you will configure your computer for the network.
5. Select “Built-in Ethernet” next to “show”.
6. A window will appear. Type “Admin” in “Name” and use the password selected for the main user of the computer.
7. Click on the “TCP/IP” tab if it is not already selected.
8. If the settings are grayed out click on the lock. If not, skip the next step.
9. Select “Using DHCP” in “Configure.”
10. Click on the lock to save changes.
11. Restart the computer

UCLA On-Campus Housing does not provide wireless connectivity in all the residence hall rooms. However, be aware that if you can connect to wireless, you may be connecting to a private wireless router, access point. The UCLA public wireless network provides several networks (SSID) with which you can connect. However, as a general rule of practice, we recommend that you use the wired connection in your room — it is much faster, more reliable and more secure.