In our quest to offer you uninterrupted and high-quality network service, UCLA On-Campus Housing uses a computer registration system. This system verifies your UCLA status and installs a client program which is necessary for network access. The program will check your operating system patch and service pack level and verify the existence and status of anti-virus software. The installation of ongoing updates is required for residential computers to access the Internet for On-campus housing, Weyburn Terrace and Hilgard Houses. Note: Residents in Levering to not need to register their routers.

With the increasing quantity and severity of viruses, spyware and Internet worms the need to quickly identify infected computers has become one of our main security concerns. The registration process will allow us to identify and notify the owners of infected computers so that we can assist the owner in removing the infection before it can affect other users on the Residential Network. It also will allow us to identify computer users that may be violating the Acceptable Use Policy.

Anti-virus software is a requirement on any computer connected to the UCLA Residential Network. On-Campus Housing provides Sophos Anti-virus, which is pre-configured for optimal protection and does not require any user intervention. (You may also chose to use your own anti-virus software) You will have the opportunity to install Sophos during the registration process. A client program is also installed on your computer that ensures that your anti-virus software and patch updates are intact and operating properly. If your anti-virus software or client program is removed or disabled, your internet connection will be restricted until the programs are re-installed.

There are many things that could prevent a student from accessing the Internet with a wired connection in the residence halls. Possible reasons why the Internet access is not working:

  • Computer or device is not registered.
  • Network service is disabled on the computer.
  • Network settings are improperly configured on the computer.
  • Network cable is broken.
  • Network port is broken.
  • Browser settings are incorrect.
  • Firewall is blocking access.

Try the following to restore your Internet access:

  • Check Registration Status.
  • Verify if their port has been shut off. If it has been shut off, we need to determine why in order to have it turned back on.
  • Make sure your RJ-45 Ethernet cable is firmly connected to the Ethernet port on the computer and into the wall port.
  • Do any of the roommates have their Ethernet working? If so, try plugging the computer into a port that works. If the computer doesn't connect but the roommates do in this same port, the computer likely has a network configuration or network card problem. Contact STC for service. If your computer works in a roommate's port, then the other port is bad. Make an appointment so STC can fix it.
  • Check to see if user is connected (can get a valid IP Address).
  • Check Network Connections for Static/Dynamic Status.
  • If you do not get an IP address (i.e. 0.0.0.0 or 169.254), your port may have been shut off because of a rogue router, incorrectly configured/set up router or static IP). Check with an STC manager.  
    If your port is not shut off and youccan access the internet from another port, a field call must be scheduled as there is probably something (physically) wrong with the port.
  • Make sure you are not going through a proxy.
  • Clear cache (i.e. temporary internet files).
  • Navigate away from the home page.