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Communications Technology Services has recently implemented a new Technology Management System (TMS), which provides Web-based service ordering, online order status and billing capabilities. Online billing statements are issued monthly. Services are recharged directly to departmental accounts via the UCLA General Ledger and are billed via UCLA Invoices for Sundry Debtor customers. |
Statements
The CTS Web-Based Bill is issued monthly for chargeable products, features, services and usage. CTS product and service rates are subject to change. CTS services are recharged directly to departmental accounts via the UCLA General Ledger and are billed via UCLA Invoices for Sundry Debtor customers.
Departments are encouraged to review their Web bills upon availability.
Equipment and Feature Billing
Recurring equipment, line, circuit and feature charges are billed one month in advance. These recurring charges might include prorated charges incurred during a prior billing period. If you would like details of any prorated charges, please email or call CTS Billing Services.
Call Usage Billing
Calling usage charges appearing on the current month's bill, generally spanning the 21st of the previous month to the 20th of the current month.
Other Charges
All other charges are for the previous 30 days' activity.
For calling usage and labor rates, please visit the basic voice price list. For voice, data and video equipment and service rates, please visit the Product and Service Catalog.
Adjustment Policy
Adjustments will be considered only if claims are submitted to CTS Billing Services within 30 days of availability of the CTS monthly Web-based billing statement. If warranted, adjustments will be made within the current fiscal year only.
Billing Statement Name Changes
Fax a copy of the applicable monthly web-based billing statement with the incorrect name lined out and the correct name inserted, or submit an online TSR indicating the station/circuit, old name and new name. Note: In general, name change requests received by CTS Billing Services prior to or on the 18th of the month will be processed for the current monthly billing statement.
Full Accounting Unit (FAU) Changes
FAU changes are processed via the Telecommunications Service Request (TSR). Note: In general, FAU change requests received by CTS Billing Services prior to or on the 18th of the month will be processed for the current monthly billing statement.
Individual FAU Changes
To change the FAU charged for individual stations/circuits [e.g. (310) 825-4321], please list the FAU currently charged and the new FAU to be charged. To request an account change for a future billing period in advance, indicate the month and year when you would like the change to be processed.
Global FAU Changes
To change the FAU charged for all stations/circuits assigned to a single FAU, please indicate (1) global FAU change, (2) the FAU currently charged, and (3) the new FAU to be charged. To request an account change for a future billing period, indicate the month and year when you would like the change to be processed.
When Submitting FAU Changes:
1. Requests to change billing FAUs must be submitted on a separate TSR.
2. FAUs cannot be changed retroactively.
Fraudulent Calls
Please see the Billing FAQs for tips on how to avoid authorization code and calling card fraud.
CTS will investigate any fraudulent calls that are reported. Upon completion of a fraud investigation, a fraud investigation/rebilling fee of $81.75 per hour, as well as the rebilling of unauthorized calls, will be charged to the actual caller.
Sundry Debtor Accounts
Please see the Sundry Debtor Accounts page for non-UCLA customer payment procedures and billing access information.
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