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Enterprise Messaging (EM) Service Level Agreement (SLA) includes provision of the following services: -
Messaging Accounts, Public Folders and Distribution Lists -
Robust virus detection and removal -
Choice of anti-spam solution -
Mobile support via Blackberry, GoodLink and Exchange Active Sync Services -
On-campus access via native MAPI plus remote access methods -
Remote access via secure POP, secure IMAP, Web DAV, RPC over HTTP and Outlook Web Access -
Support for wide variety of client applications on both Macintosh and PC platforms -
Logon and authentication services for EM utilizing same name space as UCLA Logon (UCLA Logon required for account creation) - Message size up to 35 Megabyte maximum
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Enterprise Vault services for long-term message retention -
Backups for Disaster Recovery (DR) with 90 day retention period -
7x24 Technical support for Departmental Information Technology staff which serve as first level of support -
End user support as requested or needed
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