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 | The University strongly encourages students, staff, faculty, patients and visitors to report all incidents to the UCLA Police Department at once, regardless of their nature. Crimes occurring on the UCLA campus can be reported in person or by calling the UCLA Police Department any time of the day or night. Crimes occurring off campus should be immediately reported to the law enforcement agency having jurisdiction.
Emergencies requiring police, fire or medical aid can be reported in person by dialing 9-1-1 from any telephone on campus. All of the telephones located on campus are tied into the 9-1-1 emergency system. Emergencies can also be reported by using one of the Emergency Reporting System (ERS) Telephones located throughout the campus. UCLA community members dialing 9-1-1 on their cell phone are usually put through to the California Highway Patrol. Valuable time will be spent having to tell them where you are located, describing the emergency and waiting for them to contact the local police authority. Programming the UCPD Communications Center number into your cell phone will enable you to directly contact the UCLA Police Department 9-1-1 public safety dispatchers saving valuable time in an emergency and insuring a quick response. Call (310) 825-1491 and immediately tell the public safety dispatcher that you have an emergency and you are on a cell phone.
Non-emergency calls for assistance can be reported by dialing the UCLA Police Department at (310) 825-1491. Upon reporting a crime, traffic accident, injury accident or other incident, the appropriate police response will be initiated.
Members of the campus community are encouraged to immediately report suspicious activity to the Police Department. Crimes can be averted by the proper reporting of suspicious activity. If someone's actions are out of character and you become suspicious, call the Police Department. Let us assess the situation, and if appropriate, take some action. Do not hesitate to call! We also invite the reporting of physical hazards so they may be corrected to avoid personal injury.
The UCLA Police Department Communications Center is staffed 24 hours a day by trained public safety dispatchers. The dispatchers constantly receive calls from 9-1-1 and the business lines, assigning the police officers, firefighters, paramedics/EMTs, CSOs and parking enforcement officers as appropriate.
When to call 9-1-1
Crimes in progress and crimes which have just occurred should be reported by dialing 9-1-1 from any phone on campus.
Business related calls such as requests for information or reports of crimes that occurred earlier in the day should be directed to (310) 825-1491 or extension 51491 from a campus phone.
Whenever possible, please have the actual victim or witness of the crime call the Communications Center directly. First hand information is always more accurate and complete. If someone merely gives you the information and leaves, please include that information to the person who answers your call.
Threatening behavior should be reported to UCPD as soon as possible.
How to call 9-1-1
For emergencies, dial 9-1-1 from any phone on campus. Business related calls such as requests for information or reports of crimes that occurred earlier in the day should be directed to (310) 825-1491 or extension 51491 from a campus phone. Note: Dialing 9-1-1 from a cellular phone can result in delays in receiving the help you need. If you need to report an emergency on campus and you are using a cell phone, please call our Communications Center directly at (310) 825-1491. Let the public safety dispatcher know that you have an emergency and be sure to give them your location. The City of Los Angeles also has lines dedicated for emergency cell phone calls. You can call (213) 928-8206 or (213) 928-8208 for any police, fire or medical emergency from your cell phone. What to say when calling 9-1-1
For each call received, a public safety dispatcher will ask a series of structured questions while a second dispatcher will be sending the appropriate assistance to your location. Listen carefully to each question and try to answer it as best you can. - Give a brief description of what occurred.
- Where exactly did the incident occur? Include building and room/area.
- Give a detailed description of the events that occurred.
- How long ago did the incident occur?
- Did the suspect(s) have any weapons?
- Where and when was the suspect last seen?
- Which direction was the suspect headed?
- Was the suspect on foot or in a vehicle?
- What did the suspect(s) look like? Describe each suspect one at a time.
- Gender
- Race
- Age
- Height & Weight
- Hair Color & Length
- Clothing
- Glasses/Facial Hair
- Was the suspect carrying anything?
- Vehicle Description, Color, Make, Model, License Plate
Emergency Reporting System (ERS) Telephones
An ERS telephone is a customized telecommunications device designed to be used by anyone in an emergency situation. It provides immediate access to the UCLA Police Department. An ERS telephone station can be recognized by its bright blue hood.
How do I use an ERS telephone?
Simply press the button labeled "PUSH TO TALK" and UCLA Police will be on the line immediately. Conversation can take place as far away as 30 feet from the unit. If you are unable to speak, tap the two-way speaker continuously and officers will be immediately dispatched to the location.
When should I use an ERS telephone?
Please use an ERS telephone ONLY in emergency conditions where immediate emergency service response is required (police, fire, paramedics).
Where are ERS Telephones Located?
30 Emergency Reporting System stations are located in parking areas, residence hall areas and various campus locations.
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