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Business Customers
Communications Technology Services (CTS) offers user guides and other literature to customers as PDFs below. Download Adobe Acrobat Reader to view. ACD Telephone
Agent User Guide (276k)
Supervisor User Guide (308k)
Quick Reference (56k)
ACD MIS User Guide (3.7 MB) Automated Attendant
User Guide (328k)
Quick Reference (48k) EBS
User Guide (340k)
Quick Reference (104k)
Fact Sheet (74k) Norstar
User Guide (388k)
Quick Reference (60k)
Fact Sheet (86k) UCD
Quick Reference (52k)
User Guide - Supervisor (252k)
User Guide - Member (228k) UCLA Telephone Features
User Guide (300k) Voicemail
User Guide (332k)
Quick Reference Card (136k) Voice over IP (VoIP) Phones - Ronald Reagan Medical Center
Please contact the Medical Center Computing Services (MCCS) Help Desk
at 4-HELP (44357) or write to voiphelp@mednet.ucla.edu Voice over IP (VoIP) Phones - General Campus
VoIP User Guide (860k)
Quick Reference (120k)
VoIP Online Tutorial
Wireless Handset User Guide (1M) Emergency Stickers
If during installation an emergency sticker was not placed on your telephone, contact the CTS Equipment Storeroom at (310) 206-0006 or dial x115. Download the Emergency Sticker.
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